Citizens Information Systems Advisory Committee Report: May 12

May 13, 2010

The Citizens Property Insurance Corporation (“Citizens”) Information Systems Advisory Committee (“Committee”) met on May 12, 2010.  To view complete meeting materials, click here.  A summary of the meeting discussion follows. 

Key Projects Update

Five vendors have been selected to present software solutions as part of Citizens’ competitive solicitation for a Core Insurance Systems Strategy.  The Strategic Fit/Risk Assessment phase, which includes a questionnaire, executive interviews, and site visits, is underway and scheduled for completion in mid-June.  The strategic steering committee recommended two core insurance scenarios, one of which entails implementing a one-vendor suite for all systems, and the other, which would be a claims-only vendor product consolidated with Citizens’ current policy and billing systems.  A cost-benefit analysis for each scenario is being conducted.

The Data Center Re-Alignment project, which entails moving the current primary data center to two vendor-provided facilities, is in the competitive solicitation and contracting phase for both consulting and a co-location facility.  EMC has been selected as a consultant and project manager for the move, with final contracting and active involvement expected by the end of the second quarter of 2010.  Selection and contracting of facilities is expected in the third quarter of 2010.

Information Technology Expense Budget Discussion

The Committee reviewed Citizens’ information technology expense budget and compared expenditures in three categories:  “run,” “improve” and “transform.”   An estimated 62 percent of expenses go toward “run” activities, including basic maintenance for the continuing operation of the business.  A challenge for Citizens’ Information Technology Department will be to shift dollars into the “transform” category, implementing strategic technologies in support of new business models, and seek efficiency to devote fewer resources to the “run” category. 

2010 Priority Projects

The Committee reviewed a list of priority projects for 2010 that are expected to improve Citizens information technology capability, as well as improve efficiency and customer service.

These projects will include the support of ongoing Citizens activities such as the Property Inspection Program, 2010 multi-variant rating and coverage modifications, creation of a replacement cost estimator, and an expedited process for policyholders impacted by the liquidations of Northern Capital and Magnolia.

To view the complete list of projects, click here.

Q1 2010 Accomplishments

The Committee reviewed a list of information technology accomplishments reported in the first quarter of 2010. 

To view the list, click here.

The Committee agreed to tentatively plan its next meeting for August.



Should you have any questions or comments, please contact Colodny Fass.



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