Citizens Information Systems Advisory Committee Meeting Report: October 12

Oct 13, 2009

The Citizens Property Insurance Corporation’s (“Citizens”) Information Systems Advisory Committee (“Committee”) met on October 12.  The Committee heard progress reports on Citizens’ data center and core insurance projects and reviewed the results of two recent audits.  To view the complete meeting agenda, click here.

Citizens’ Vice President of Technology Robert Sellers reported on the data center project.  Citizens’ Staff recommends combining Citizens’ data centers into a centralized location.  Projected to be cost-neutral over a 15 year period, this action is expected to increase data security and balance Citizens’ maintenance and operational expenses. 

A request for proposals will be issued during the fourth quarter of 2009 to solicit bids for a data center site.  Citizens’ Staff recommends locating the data center in the greater Jacksonville area, while maintaining operations at its Tampa disaster recovery site.  The Committee expressed its support for the strategic direction provided by the creation of a data center.

Kelly Booten, Citizens’ Vice President of Application Development, updated the Committee on the core insurance project, which will provide Citizens with a customized software solution to:

  • Administer personal and commercial policies;
  • Handle rating and regulations;
  • Support underwriting, claims and agencies;
  • Allow for advanced billing and payments; and
  • Aid with financial and exception reporting, as well as with claims alerts.

The second phase of vendor pre-qualification is complete and 21 vendors have been approved for the presentation and demonstration phase. 

Citizens’ Senior Vice President of Systems Curt Overpeck updated the Committee on two recently-completed audits.  The first, a change management audit, reviewed the processes and controls involved with changes to Citizens’ information technology.  The findings of this audit were satisfactory. 

The second, a data management audit, reviewed Citizens’ data management policies, some of which were identified as needing improvement.  Citizens’ Enterprise Risk Management Committee is working to address the issue of data ownership.  Although care is taken to wipe all electronic devices of potentially-sensitive information before disposal, the establishment of a formal, written disposal policy is in progress.


Should you have any questions or comments, please contact Colodny Fass.


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