Florida’s Citizens Property Insurance to Open Space Coast Emergency Operations Centers to Handle Matthew Claims

Oct 10, 2016


Citizens Property Insurance Corporation (“Citizens”) advised today, October 10, 2016, that it is opening two emergency operations centers (“EOCs”) along the Space Coast to better assist its policyholders recovering from Hurricane Matthew. 

Beginning tomorrow at noon, Citizens representatives and claims handling specialists will be available at an EOC set up in the parking lot of the Searstown Mall in Titusville.  A second site will open at noon Thursday outside the Walmart store located at 2700 Clearlake Road in Cocoa.

EOCs provide in-person service to policyholders who may be cut off from their usual means of communication.  EOC staff can answer questions and help policyholders report a catastrophe claim.  They also can issue checks for additional living expenses, if this coverage is available under the policy.

Emergency Operation Center Locations

  • Searstown Mall (In the parking lot outside of Sears)

3550 S. Washington Avenue

Titusville, FL 32780

Hours: Tuesday, 12 noon to 7 p.m.

               Daily, 7 a.m. to 7 p.m.


  • Walmart (parking lot)

2700 Clearlake Road

Cocoa, FL 32922

Hours: Thursday, 12 noon to 7 p.m.

Daily:  TBD

    Policyholders unable to travel to an EOC can call Citizens’ claim reporting hotline 24/7 at (866) 411-2742.

    To make an EOC visit more efficient, policyholders should bring the following information listed below, if available.  EOC volunteers may be able to assist in locating information if they do not have it available:

    • Photo ID
    • Policy information
    • Current contact information
    • Date of loss
    • Description and photos of damage (if possible)

    Additional EOC information is available on Citizens’ Web site:




    Should you have any questions or comments, please contact Colodny Fass.


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