Florida Insurance Consumer Advocate Issues Recommendations on Claims Dispute Resolution, Appraisal Process, Mediation
Mar 1, 2010
In a report to Florida Senate President Jeff Atwater and House Speaker Larry Cretul issued today, March 1, 2010, Florida Insurance Consumer Advocate Sean Shaw detailed recommendations on improving the property insurance claims process for Florida consumers. The information used to compile the report was gathered during the course of two roundtable-style discussions on claims dispute resolution, as well as alternative dispute resolution.
The report of recommendations is attached, along wtih a transmittal letter to Florida legislative leadership from Mr. Shaw. The related press release from the Office of the Florida Insurance Consumer Advocate is reprinted below.
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ICA SEAN SHAW DELIVERS PROPERTY INSURANCE RECOMMENDATIONS TO THE LEGISLATURE
TALLAHASSEE – Florida Insurance Consumer Advocate Sean Shaw today delivered a report to legislative leadership detailing the recommendations collected from two property insurance roundtables aimed at improving the property insurance claims process for Florida consumers. Representatives from the insurance industry, public adjusters, property insurance loss appraisers, umpires and attorneys participated in the roundtables.
“These recommendations are designed to create consumer protections, while also promoting a healthy insurance market to serve Florida’s insurance consumers.” said ICA Sean Shaw. “We listened to consumers, consumer representatives, and heard from the insurance industry; I felt that these recommendations offer the best route towards efficient claims resolution.”
The recommendations include:
- Additional education for insurance adjusters
- Open communication and transparency in the claims handling processes
- Standards for the appraisal process along with licensure of property appraisers
- Licensure of umpires and an impartial selection process for umpires
- Ability to purchase comprehensive insurance policies
For additional information, please visit the ICA website: http://www.myfloridacfo.com/ica/
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